Refund Policy

EASY 30-DAY EXCHANGE: If there are any size issues, then you can contact us via WhatsApp, call, or email within 30 days from the date of delivery for a hassle-free size exchange, and we will respond to you within 5 minutes.

All shoes are eligible for exchange if there are size issues or manufacturing defects.

REFUNDS: We don’t accept returns or provide refunds. All orders are final.

CHANGES AND CANCELLATIONS: We don’t have a cancellation policy. However, if you want to make any changes to your order, please reach out to us within 8 hours of placing the order. Any requests after 8 hours will be denied.

We won't exchange or replace items that are worn, scuffed, monogrammed, stretched, or personalized. If we receive items that aren't in brand-new condition, we'll send them back to you at your cost. To exchange a product, you'll need to send it back to us at your expense, including any courier and customs charges for both domestic and international orders.

CUSTOMER PRIVILEGE

Returning or exchanging for reasons other than manufacturing defects is a privilege offered to our customers. If any customer is found to be abusing this privilege, Yail Clothing reserves the right to refuse any return or exchange requests from such customers and deny refunds. Yail Clothing also reserves the right to blacklist customers found to be abusing the return policy.

DISPUTES

To raise a dispute, please send an email to customercare.yail@gmail.com. Your email must contain the product name, order ID, and details of your concern. This must be done within 3 days of receiving the product. If the dispute is filed after 3 days of delivery, it will be entertained solely at the discretion of Yail Clothing.

CONTACT

If you have any questions or concerns about your order, please do not hesitate to reach out to our customer support team at customercare.yail@gmail.com. We are here to assist you and ensure that you have a positive experience with Yail Clothing.