Refund Policy
At Yail Clothing, we are committed to delivering premium-quality products and an exceptional shopping experience. Every item is carefully inspected before dispatch to ensure it reaches you in perfect condition.
If, however, your order arrives with a genuine issue, we're here to make it right.
Refund Eligibility
You may request a refund if:
- You receive a product with a verified manufacturing defect.
- Your order is damaged during transit.
- You receive an incorrect product shipped by Yail Clothing.
- Your order cannot be fulfilled after confirmation due to product unavailability.
Please contact us within 7 days of delivery to initiate your request.
Our Resolution Promise
Once your request has been reviewed and approved, you may choose either:
- A full refund to your original payment method, or
- A replacement product (subject to stock availability).
For approved claims, Yail Clothing will cover all return shipping and replacement shipping costs.
Free Size Exchange
Finding the right fit shouldn't be a concern.
Yail Clothing offers ONE FREE Size Exchange within 7 days of delivery, subject to stock availability.
If the size isn't right, simply contact our customer support team and we'll arrange the exchange for you.
How to Request a Refund
Email us at customercare.yail@gmail.com with:
- Order ID
- Product Name
- A brief description of the issue
- Clear photos or a short video showing the problem
Our support team will review your request within 24–48 business hours and keep you informed throughout the process.
Refund Processing
Once your refund is approved:
- Refunds will be processed to the original payment method.
- For Cash on Delivery (COD) orders, refunds will be transferred to your registered bank account or UPI ID after verification.
- Depending on your payment provider, refunds generally reflect within 5–7 business days after processing.
Product Condition
To qualify for a refund or replacement, products must be returned:
- Unused and unwashed
- In their original condition
- With all original tags attached
- In the original packaging
Products returned in a condition that indicates use, damage, alteration, or improper handling may not be eligible for a refund.
Order Changes
If you need to update your shipping address, contact details, or order information, please contact us within 8 hours of placing your order. Once an order has been dispatched, modifications may no longer be possible.
Contact Us
If you have any questions or need assistance, our Customer Support team is here to help.
Yail Clothing – Customer Support
📧 Email: customercare.yail@gmail.com
We appreciate your trust in Yail Clothing and are committed to providing a seamless shopping experience.